Lack of Sidekick Services Might Cost Microsoft $700,000 per Day

23rd October, 2009 by adina
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T-Mobile, Microsoft and Danger, without any doubt, have a Service Level Agreement ruling the Sidekick services the software company has to provide for the carrier.

A particularly expensive deal, however, since Microsoft is supposed to owe T-Mobile $700,000 per day for the period of fewer than 99.5 percent availability of Sidekick services. Since Danger was independent and had not so many subscribers in 2005, when the last major failure was registered, the actual penalty for Microsoft/Danger could even be much higher. This way, Microsoft could owe T-Mobile not less than $9.8 for a two-week lack of Sidekick data, if this contract was real.

Regrettably, Microsoft/Danger’s latest assessment of the latest data loss, ascertain that personal information stored on Sidekick devices, such as contacts, to-do lists, calendar entries or photos, no longer present on users’ devices has been lost due to the recent server failure at Microsoft/Danger. The fact that T-Mobile and/or Microsoft/Danger don’t have redundant backups is totally inexcusable, as long as the Sidekick totally relies on the cloud because no local data storage is possible. More than this, it seems that this crash was not caused by any server meltdown, but by Danger’s failure to backup data before upgrading the Storage Area Network.

Microsoft’s reputation could be seriously injured by this regrettable incident.


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