Comments on: Would Dell delay delivering holiday orders?

By: apached

apached — Sat, 27 Feb 2010 22:37:57 +0000

Just what is going on at Dell? So many delays. Vostro 430 ordered Feb 12. Tracking still says Work in Progress dely now Apr9.
Come on Dell. WAKE UP !!

By: de00llrect9um

de00llrect9um — Sat, 30 Jan 2010 09:30:00 +0000

Dell has become tremendously unprofessional. I have now first hand experience with that fact. I ordered a computer as a Christmas gift on Dec 2, 2009. This was a Christmas gift. It might as well have been Halloween because this was where my horror story began. Since then I have not received well-wishes from my gift recipient. Rather I have been receiving delay notifications from. Dell.

I cannot pass on delay notifications from Dell because I don’t think my niece would think it an adequate Christmas gift.

On Jan 25th I received my SIXTH (6 TIMES!!!) notification of my order delay. Just like the prior 5 times, I notified Dell to continue with my order. Later that day, I received notification from Dell that my order was to be continued. Lo and behold, today on Jan 27th I checked my order and found that my order has been CANCELLED!. What the heck is going on here?

I received no email from Dell notifying me of that situation. If I just was checking my emails and not the actual Dell Order webpage I would have never found out that someone at Dell decided to ignore my wishes and cancel my order.

Dell has to fix this problem

By: EffDell

EffDell — Sat, 16 Jan 2010 20:54:46 +0000

My Dell Desktop order has now officially been delayed a grand total of 5 (FIVE) times and the best part is that they haven’t had the common courtesy to notify me directly of these delays (they have my email and direct phone line on record). Terrible customer service! This will definitely be my last Dell purchase.

By: DellCheatedMe2

DellCheatedMe2 — Fri, 25 Dec 2009 02:31:55 +0000

Dell is fraudulently promising delivery dates to get an order, and then refusing to cancel the order once placed. I configured a Power Edge server for my midsized business. After configuring the system, the delievery date was Dec 29. Ten seconds later(after entering my cc and submitting the order) the delivery date magicly gets delayed by 1 month. This is how Dell is padding their revenues for Wall Street but it is completly dishonest. Where are the State Attorney Generals on Dells fraudulent conduct?

By: David

David — Wed, 23 Dec 2009 16:33:24 +0000

E-Ordered an XPS9000 in early Dec. They were happy to take my money. Then got a notice giving a delivery date of Jan 21– over 7 weeks. E-mailed Cust. Support– no reply. Finally phoned after 2 weeks, waited 30 mins. and got a hack who was clearly covering for Dell. Asked for another option that could be shipped sooner– but no, mine was “already in production”. I am waiting for the order delayed notice next. Reading these I realize I am getting off lightly with Dell. NEVER AGAIN. Dell, you have big problems. Wake up.

By: Fiore Bendotti

Fiore Bendotti — Wed, 23 Dec 2009 05:31:56 +0000

I ordered a Dell computer on November 27, 2009 I have since received three e-mails stating that there will be a delay in shipping. The estimated arrival date is January 6, 2010. I paid for the order with an American express Dell coupon for $350 that I received with my rewards program.
I am forced to wait for the order to be shipped. I was told that if I canceled my order that my coupons would no longer be valid and my $350 would be forfeited .that is crazy. I tried to contact American express and they said they could not help me.
They told me that Unfortunately it is Dell’s policy. This will be the last time I ever order any product from Dell.

By: Simon

Simon — Mon, 21 Dec 2009 11:30:05 +0000

I ordered an XPS13 on Sep 16th.

I have had 10 delivery dates, currently 4th Jan 2010.

By: Bennie

Bennie — Sat, 19 Dec 2009 02:48:14 +0000

Ordered a XPS 8000 on 11/16, with EDD 12/07. EDD slipped to 12/14, 12/21, now 12/30. Trying now to cancel order but working with Customer Support a nightmare!DELL has never advised me of delays, won’t answer my emails (except automated replies…”Thank you so much for asking.” Great, now when will they actually answer. I am trying to cancel my order now. Try to call and expect a long, long wait and then the support person will begin to read from a script. I am finished with DELL. I ordered a keyboard from DELL about four months ago and they sent me the wrong keyboard and the one they sent was a “refurbished” one. I should have learned my lesson then.

By: Steven

Steven — Fri, 18 Dec 2009 22:08:13 +0000

Ordered my Dell Zino with Blu-Ray upgrade. was suppose to arrive Dec 14th, now it says delayed until Feb 24th 2010!!!

By: Michelle

Michelle — Fri, 18 Dec 2009 05:29:16 +0000

I ordered on 11/29/09 and my shipment date has changed three times already (I ordered an Inspiron 17). They’re telling me that I might receive it on New Years Eve…Right! I’m very disappointed.